Managing Appointments
Learn how to view, reschedule, and cancel your appointments through your client portal.
Viewing Your Appointments
- Go to your practitioner's booking page
- Click 'Client Portal' or 'Log In'
- Enter your email and password
- You'll see your dashboard with upcoming appointments
- Click on any appointment to view details
- See date, time, and duration
- View service name and description
- Check location (in-person or virtual)
- See meeting link if virtual session
- View payment status
Rescheduling Appointments
- Go to Dashboard → Sessions tab
- Find the appointment in your list
- Click on the appointment to view details
- Click the 'Reschedule' button
- You'll see available time slots
- Browse dates and times
- Select a new time that works for you
- Review your new appointment time
- Confirm the reschedule
- You'll receive a confirmation email
- Your calendar will be updated automatically
Cancelling Appointments
- Go to Dashboard → Sessions tab
- Find the appointment you want to cancel
- Click on the appointment to view details
- Click the 'Cancel' button
- Review cancellation policy and refund information
- Confirm you want to cancel
- You'll see a confirmation message
- Receive email confirmation
- Refund processed automatically if applicable
- Appointment removed from your calendar
More than 48 hours before
100% refundFull refund if cancelled more than 48 hours in advance
24-48 hours before
50% refundPartial refund if cancelled 24-48 hours before session
Less than 24 hours before
No refundCannot cancel less than 24 hours before session
Types of Appointments
- Location address displayed
- Directions available
- Parking information if provided
- Arrival instructions
- Video meeting link provided
- Link sent via email
- Join from any device
- Test your connection before session
Tips for Managing Appointments
Reschedule Early
Reschedule as soon as you know you need to change your appointment to get the best time slots
Check Your Email
You'll receive email confirmations for all changes - check your spam folder if needed
Know the Policy
Familiarize yourself with cancellation policies to avoid unexpected charges
Set Reminders
Add appointments to your personal calendar to avoid missing sessions
Common Issues & Solutions
Can't find reschedule option
Make sure you're logged in and viewing the Sessions tab. Some appointments may not be reschedulable if they're too soon.
No available time slots
Your practitioner may be fully booked. Try selecting a different date range or contact them directly.
Cancellation button disabled
You cannot cancel appointments less than 24 hours before the session. Contact your practitioner directly for urgent changes.
Didn't receive confirmation email
Check your spam folder. If still not received, verify your email address in your profile settings.