Question 1

How quickly can I set up my booking page?

Accepted Answer

Most healing practitioners are up and running within 15 minutes. Our onboarding process is designed to be intuitive and respectful of your time. You can customize your booking page, set your availability, and start accepting appointments right away.

Question 2

Do I need technical experience to use Flowdara?

Accepted Answer

Not at all! Flowdara is designed specifically for healing practitioners, not tech experts. Our interface is intuitive and every feature is explained with clear, simple language. Plus, our support team understands the unique needs of healing practices.

Question 3

Can I import my existing client list?

Accepted Answer

Yes, you can easily import your client information from spreadsheets or other booking systems. We support CSV imports and our team can help you migrate from other platforms during your setup.

Question 4

What if I need help getting started?

Accepted Answer

We're here to support you! Every new user gets access to our setup assistance, comprehensive guides, and our responsive support team. We understand that your time is sacred and we're committed to making your transition smooth.

Question 5

Can clients book directly from my website?

Accepted Answer

Absolutely! You get a beautiful, customizable booking page that can be embedded on your website or used as a standalone page. Clients can see your availability and book appointments 24/7, even when you're in session.

Question 6

How does the calendar sync work?

Accepted Answer

Flowdara syncs seamlessly with Google Calendar. Your appointments automatically appear in your personal calendar, and we respect your existing calendar events to prevent double-booking.

Question 7

Can I set different session types and prices?

Accepted Answer

Yes! Create unlimited service types with different durations, prices, and descriptions. Whether you offer Reiki, massage, sound healing, or multiple modalities, you can set up each service with its own booking requirements.

Question 8

What about intake forms and client information?

Accepted Answer

You can create custom intake forms that clients fill out before their first appointment. Store session notes, treatment plans, and track client progress over time - all securely encrypted and HIPAA-compliant.

Question 9

Can I handle group sessions or workshops?

Accepted Answer

Absolutely! Set up group sessions, workshops, or events with capacity limits. Clients can see how many spots are available and register for group offerings alongside individual sessions.

Question 10

How do payments work?

Accepted Answer

We use Stripe for secure payment processing. Clients can pay by credit card, debit card, or ACH bank transfer. You can require payment upfront, collect deposits, or allow payment after the session - whatever works for your practice.

Question 11

Can I offer sliding scale or payment plans?

Accepted Answer

Yes! We understand that healing should be accessible. You can set up sliding scale pricing, payment plans, and even offer scholarship rates for clients who need financial assistance.

Question 12

What are the processing fees?

Accepted Answer

Processing fees vary by plan: Free plan: 6% + $1 per transaction, Starter plan: 4% + $1 per transaction, Professional plan: 3.5% + $0.30 per transaction. These are processed through Stripe, which is industry standard for secure payment processing.

Question 13

When do I get paid?

Accepted Answer

Funds are deposited directly to your bank account within 2 business days. You can track all your earnings and generate financial reports right from your dashboard.

Question 14

Can I sell packages or memberships?

Accepted Answer

Yes! Create session packages, monthly memberships, or special bundles. Clients can purchase multiple sessions at once, and the system automatically tracks their remaining sessions.

Question 15

How is my data protected?

Accepted Answer

All data is encrypted both in transit and at rest using industry-standard encryption. We use secure, SOC 2 compliant data centers and follow strict security protocols. Your client information is never shared or sold.

Question 16

Who can access my client information?

Accepted Answer

Only you have access to your client data. Our support team can only access account settings with your explicit permission. We believe your client relationships are sacred and private.

Question 17

What happens if I cancel my subscription?

Accepted Answer

You can export all your data anytime. If you cancel, you have 30 days to download your client information, session notes, and appointment history. We never hold your data hostage.

Question 18

What kind of support do you offer?

Accepted Answer

We provide email support, live chat, and comprehensive help documentation. Our team understands healing practices and can help with both technical questions and best practices for online booking.

Question 19

Do you offer training or onboarding calls?

Accepted Answer

Yes! New users can schedule a complimentary onboarding call to get personalized setup assistance. We also offer optional training sessions for teams or practices with multiple practitioners.

Question 20

Is there a mobile app?

Accepted Answer

Our platform is fully mobile-optimized and works beautifully on phones and tablets. You can manage your practice on the go from any device with a seamless mobile web experience.

Question 21

How do you handle feature requests?

Accepted Answer

We actively listen to our community of healing practitioners. Many of our features come directly from user feedback. Submit requests through our support channel - we review everything and prioritize based on community needs.

Frequently Asked Questions

Getting Started

Features & Functionality

Payments & Pricing

Security & Privacy

Support & Training

Still Have Questions?